Consumer energy awareness for front line workers with the Big Energy Saving Network.
Transition Town Worthing (TTW) has been chosen as Worthing’s champion for the Big Energy Saving Network 18/19 (BESN). The project is funded and administered by Citizen’s Advice, and the aim is to engage consumers, particularly those who might be vulnerable through reasons such as age, disability or financial situation, with their energy bills, assisting them to learn more about what they’re paying and how they’re paying for it, enabling them to acquire a fairer deal, and access any further assistance that may be available to them.
People who are not actively engaged with the energy mark
et often end up paying significantly more for their energy than they need to, exacerbating fuel poverty.
As well as assisting consumers directly, an important requirement of the BESN involves sharing valuable information with front line workers, enabling them to support their service users on matters relating to their energy bills and the warmth of their home, so that this knowledge can be reach a greater number of vulnerable consumers.
Professionals and volunteers that work with vulnerable or elderly energy consumers can acquire the tools and information needed to add additional means of support to their services, equipping them to identify individuals and households who may benefit from some help minimising their energy costs, and encourage them to take action like changing payment method, making an application for the Warm Home Discount, or visiting our Energy Shop for more in-depth advice. Take part in the fight against fuel poverty through the support you deliver, and by helping TTW fulfil its funding obligations so that we can continue to deliver valuable free and impartial energy advice clinics to the residents of Worthing.
The awareness raising workshops involve a presentation with ongoing discussion, and time for Q&A. Sessions last between 30-60 minutes depending on level of discussion and number of questions from participants. In previous years, after attending a workshop there was the opportunity to complete an e-learning course at one’s leisure for an accredited CPD certificate worth 3 hours, however it is not yet confirmed if this is the case again this year.